Toyota Corporation said on May 31 that customer information in some Oceania and Asian countries (except Japan) may have been publicly leaked between October 2016 and May 2023.
According to Devdiscourse, customer information in the aforementioned regions can be accessed from the outside, including name, address, phone number, email address, vehicle identification number, and registration number. The case follows an announcement in May from Toyota that revealed vehicle data for 2.15 million customers in Japan or nearly its entire customer base signed up for the company’s cloud service platforms. the company 2012 has been public for a decade due to human error. The discovery process is believed to be accidental, stemming from a service audit from April 4
The world’s largest automaker by sales said the latest issue was discovered as it conducted an extensive investigation into the cloud environment managed by Toyota Connected following a leak in Japan. According to the company, the problem arose due to an installation error in the cloud environment, where Toyota stores customer data collected by foreign dealers to process and manage vehicle maintenance checks.
spokesman A Toyota said the company was investigating the matter based on the laws and regulations of each country. The company did not say how many customers were affected by the incident, what countries they live in, and whether customers of the luxury Lexus brand were affected. Through Toyota Connected, which is largely owned by Toyota, the company provides mobility solutions for individual and corporate customers, such as smart key functionality, location-based route guidance, and traffic congestion information service. The company also reassured that only part of customer information can be accessed from the outside. In addition, Toyota investigated whether any third parties copied or used the company’s customer data and found no evidence of this
