iCloud for Windows users are having trouble viewing videos and photos, with footage and pictures from other accounts appearing on their PCs.
According to AppleInsider, iCloud for Windows is a tool that makes it easy for Windows users to sync photos, videos, contacts, and other items with other Apple devices. Despite being an outstanding service with high reliability, it is said to have suffered a serious problem on November 21.
Specifically, a few users have found that if they try to view the video captured on an iPhone 13 Pro or iPhone 14 Pro that has been synced with iCloud for Windows, they will see black footage with scan lines appear. More dangerously, a report from MacRumors shows that corrupted videos can sometimes insert still images from unknown sources. One user said the still image included another person’s family photos and football matches.
It’s not clear where the stills are coming from at the moment, but it’s most likely coming from other iCloud accounts. For accounts that have problems, even reinstalling iCloud for Windows can’t solve the problem. This suggests that the problem is more likely to originate from Apple’s server side.
Apple is said to have received reports of issues, but so far, there has been no confirmation that company employees are working on a fix for iCloud for Windows.